Privacy Policy
Your privacy matters to us. This page explains what information we collect, how we use it, and how we protect it.
This Privacy Policy applies to Tote & Go ("we," "us," or "our") and covers information collected through our website at toteandgoatl.com and through our booking and contact forms.
Information We Collect
We collect information you provide directly to us, including when you:
- Submit a reservation or booking request
- Fill out our contact form
- Communicate with us by phone, email, or social media
The types of information we may collect include your name, email address, phone number, delivery address, and payment information (processed securely through our third-party payment providers).
How We Use Your Information
We use the information we collect to:
- Process and fulfill your tote rental order
- Communicate with you about your reservation, delivery, and pickup
- Send confirmation emails, reminders, and receipts
- Respond to your questions and customer service requests
- Improve our services and website
We do not sell, rent, or share your personal information with third parties for marketing purposes.
Third-Party Services
We use trusted third-party services to operate our business, including:
- Acuity Scheduling — for booking and appointment management
- Stripe, Cash App, Zelle, PayPal — for payment processing
- Formspree — for contact form submissions
These services have their own privacy policies and handle your data in accordance with their own terms. We encourage you to review their policies.
Cookies & Website Analytics
Our website may use cookies or similar technologies to improve your browsing experience. We may use basic analytics tools to understand how visitors use our site. This data is aggregated and does not identify you personally.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. Payment transactions are processed through secure, encrypted third-party providers and we do not store your payment card information on our servers.
Your Rights
You may request to access, correct, or delete the personal information we hold about you at any time by contacting us at hello@toteandgoatl.com or by calling (404) 939-2844.
Children's Privacy
Our services are not directed at children under the age of 13, and we do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our website after any changes constitutes your acceptance of the updated policy.
Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
- Email: hello@toteandgoatl.com
- Phone: (404) 939-2844
- Website: toteandgoatl.com/contact