Rental Agreement
Please read through the terms below before booking. By completing a reservation, payment, or accepting delivery of rented equipment, you agree to these terms.
Rental Period
Each rental includes up to two (2) weeks of use beginning on the delivery date.
Any extension requests must be approved by Tote & Go before the scheduled pickup date. Additional fees may apply for extended rental periods.
Security Deposit
A refundable security deposit of $25 is required for all rentals.
Deposits will be refunded after all totes and equipment have been returned and inspected.
The $25 security deposit may be used to cover late fees, damage fees, cleaning fees, or replacement costs.
The deposit may be partially or fully withheld for:
- Missing totes
- Damaged totes
- Broken lids or handles
- Excessive dirt, debris, or misuse
- Late returns
Condition of Equipment
Customers agree to use the totes for normal moving, storage, organizational, event, and business purposes only.
Normal wear and tear is expected and will not result in additional charges.
Customers are responsible for damage resulting from misuse, neglect, abuse, unauthorized modifications, or improper handling.
Examples of damage include:
- Cracks
- Holes
- Broken lids
- Broken handles
- Melted plastic
- Paint, chemicals, or permanent stains
- Missing labels or identification markings
Late Returns
Customers are expected to have totes available for pickup at the agreed upon date and time.
A 30 minute grace period is provided.
If totes are not available within 30 minutes of the scheduled pickup time, a $10 late fee may be charged.
Additional fees may apply if Tote & Go must make multiple pickup attempts or reschedule the pickup due to customer unavailability.
Missing Equipment & Replacement Costs
Customers are responsible for all rented equipment until it is returned to Tote & Go.
A replacement fee of $10 per tote will be charged for any tote that is lost, stolen, or not returned.
Replacement fees may also apply for missing dollies, labels, or other rented equipment.
The security deposit may be applied toward replacement costs. If replacement costs exceed the deposit amount, the customer agrees to pay the remaining balance.
Delivery & Pickup
Customers must provide accurate delivery and pickup information.
Customers are responsible for ensuring Tote & Go has reasonable access to the delivery and pickup location, including:
- Gate codes
- Apartment numbers
- Building access instructions
- Parking information
Tote & Go is not responsible for delays caused by incorrect addresses, inaccessible locations, weather conditions, gate access issues, or circumstances outside of our control.
Payment Terms
Rental fees and deposits are due at the time of booking unless otherwise agreed in writing.
Deposits are typically refunded within 5 business days following inspection of returned equipment.
Cancellation & Rescheduling Policy
Customers may cancel their reservation up to 48 hours before the scheduled delivery date for a full refund, including the security deposit.
Cancellations made less than 48 hours before the scheduled delivery date may be subject to a cancellation fee of up to the rental amount. The security deposit will be refunded.
Customers may request to reschedule their reservation at no additional charge if the request is made at least 48 hours before the scheduled delivery date.
Rescheduling requests made less than 48 hours before the scheduled delivery date will be accommodated based on availability.
No refunds will be issued after totes have been delivered.
Tote & Go reserves the right to cancel or reschedule deliveries due to severe weather, unsafe conditions, vehicle issues, or circumstances beyond our control. In such cases, customers will be offered a full refund or the option to reschedule.
Liability
Customers assume responsibility for the safe use of rented totes.
Tote & Go shall not be held liable for injury, property damage, loss of contents, theft, or damages arising from the use of rented equipment.
Agreement
By completing a reservation, payment, or accepting delivery of rented equipment, the customer acknowledges that they have read, understood, and agreed to the terms of this Rental Agreement.